Frequently Asked Questions

What is Multi-Factor Authentication Method?

A security enhancement that requires you to present two pieces of evidence (your credentials) when logging into your account. Learn more here.

What is DUO Mobile?

An Application that uses a second source of validation (such as Multi-Factor Authentication Method), like a phone or token, to verify user identity before granting access.

What do you need to begin?

Recommended: A smart phone and a PC
Minimum: A smart phone

How to install DUO Mobile?

Below are the links to Download and Set Up DUO Mobile on your smart phone.

What are the steps

Phase 1: Install DUO Mobile on your Smart phone.

Below are the links to Download and Set Up DUO Mobile on your smart phone.

Phase 2: Enroll (Register) you Smart Phone.

TIP: When you enroll, you can select 'Automatically send this device a Duo Push' and this will save time in having to respond to future Duo prompts when logging in.

Instruction: click here for iPhone, click here for Android

Still need assistance?

Contact the Enterprise Service Desk via phone to (877) 934-8442 or email to EnterpriseServiceDesk@nychhc.org